Returns + Exchanges
How do I return or exchange an item?
Exchange requests must be made within 30 days of receiving your online order. Please send an email to email@example.com and include your invoice number and the reason for your exchange request. We will get back to you within 2 business days to give you instructions on how to do so.
Do you offer refunds?
We offer exchanges or online store credit for items that are returned. We do not provide refunds.
Can I return my online order in-store?
Yes - you can. Bring the item and invoice that was included in the shipment when you go to the store. It may be best to call ahead to make sure that the store has the item you're looking for in the case of an exchange. Otherwise, they can issue you a store credit.
What if I received damaged, defective or incorrect items in my shipment?
We stand behind all of our products. If you find that an item you have purchased online is damaged, defective or incorrect, please let us know as soon as possible. There is a 30-day return policy for all damaged or defective items, and we’d be more than happy to replace the item for you. Please send an email to firstname.lastname@example.org with a description of the damage (ideally attach a photo if possible) and your invoice number.
Orders + Shipping
When will my order ship & arrive?
We strive to ship your online order within 3-5 business days from the date the order was placed (this excludes holidays and weekends). If we have a sale or promotion, our turnaround time during these periods can be up to 7 business days. If you have any questions about shipping times please don't hesitate to get in touch - email@example.com.
Where do you ship?
Currently we ship within the US, UK and Canada. For Canadian orders, please visit us at www.minimioche.com.
Can I change/cancel my order?
To make a change or cancel an order, you have up to 3 hours to get in touch from the time you complete the checkout process. We will do our best to accommodate any changes, however if your request is made outside of the 3-hour window, the original order will be processed and shipped. Please email firstname.lastname@example.org for any questions or concerns.
Can I include a gift receipt with my order?
Of course, you can! Please select 'Gift Wrapping' at checkout so that a gift receipt is included with the order. If you need further assistance, please email email@example.com to ensure any special requests are accommodated.
What are your shipping methods and how long do they take?
We are able to offer Standard and Expedited shipping to the U.S. via UPS and generally takes approximately 2-5 business days depending on the shipping method selected and delivery address. For UK orders, we offer Standard and Express shipping via Canada Post which generally takes between 4-12 days depending on the shipping method selected. Please note, all UK orders are subject to customs and duties fees calculated upon delivery of the package. To learn more about our shipping times and policy, please click here.
Where can I find my store credit balance?
Please email firstname.lastname@example.org to inquire about an online credit balance or to have store credit transferred over to online.
What if my package is lost?
Please email us immediately at email@example.com with your order number. We can launch an investigation with our shipping provider and ensure your mm pieces get to you. (Please note these investigations take up to 5 business days to be settled.)
Products + Care
How do I determine the right size and fit?
Our clothing is generally a slimmer fit. If you're not sure, we always recommend sizing up so that your child gets more wear out of the garment. You can also look at our Size Guide to determine the right size for your little one(s).
Please note, our items are all pre-shrunk, but as with all cotton items, there may be some additional shrinkage. It's best to launder in warm water with mild detergent and dry on a medium setting.
Have any other questions or inquiries? Please email us at firstname.lastname@example.org and we'd be happy to help.
How/where are our products made?
All mini mioche clothing is designed and made in Toronto, Canada. Our fabrics are knit locally from GOTS (Global Organic Textile Standard) certified organic cotton yarn that is imported directly from India and Korea. Our fabrics are dyed locally using non-toxic, low-impact dyes from renewable sources (no formaldehyde or other harsh chemicals are used at all in the dying process).
Do you wholesale?
At this time, we don't have plans to wholesale or distribute the mini mioche collection outside of our own retail channels.
Who can I contact about press inquiries, collaborations or partnerships?
Please contact email@example.com and we can direct your email to the appropriate team member.
What do I do if my promo code isn't working?
Please email firstname.lastname@example.org and we will get things sorted for you.